FAQs

SPEATBC - Frequently Asked Questions

Frequently Asked Questions (FAQs)

General Questions

1. Who is responsible for my personal information?
Your personal information is managed by Society of Punjabi Engineers & Technologists of British Columbia (SPEATBC). We are a volunteer-led, British Columbia–based non-profit organization serving engineers, technologists, students, and professionals in the community.
2. Why does SPEATBC collect my information?
We collect personal information to:
  • Respond to inquiries
  • Register you for events
  • Manage memberships and volunteer participation
  • Administer mentorship and scholarship programs
  • Process donations and sponsorships
  • Send relevant updates and communications
We only collect information that is reasonably necessary for these purposes.
3. What privacy laws apply to SPEATBC?
As a British Columbia non-profit, SPEATBC operates under BC’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

If you have concerns about privacy compliance, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

Donations & Payments

4. How are donations processed?
SPEATBC uses third-party donation and ticketing platforms such as Zeffy to process payments securely.

When you donate or purchase a ticket:
  • Payment details are processed by the platform.
  • SPEATBC receives only the necessary information to confirm your donation and issue receipts.
  • We do not store your full credit card information.
5. Is my payment information stored on speatbc.org?
No. Payment information is processed securely by our authorized third-party payment provider. SPEATBC does not directly store complete credit card details.

Website & Technical Data

6. Does speatbc.org use cookies?
Yes. Our website may use cookies to:
  • Enable basic website functionality
  • Improve user experience
  • Understand general traffic patterns
You can control cookies through your browser settings.
7. Does SPEATBC use analytics tools?
We may use basic analytics tools to understand how visitors use our website. These tools collect technical information such as browser type, device type, and pages visited. This data is used for website improvement only.

Events & Programs

8. What information is collected when I register for an event?
We may collect:
  • Name
  • Email address
  • Phone number (if required)
  • Organization/affiliation
  • Dietary or accessibility preferences (if applicable)
This information is used strictly for event management and communication.
9. What information is required for scholarship or mentorship applications?
Depending on the program, we may collect:
  • Educational background
  • Resume or CV
  • Academic transcripts (if required)
  • Reference information
  • Personal statements
This information is reviewed only for program eligibility and evaluation purposes.

Communications

10. Will I receive marketing emails?
You may receive communications related to:
  • Upcoming events
  • Program updates
  • Community announcements
  • Sponsorship opportunities
You can unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us directly.
11. How can I stop receiving emails?
You can:
  • Click the unsubscribe link in any promotional email
  • OR Contact us at speatbc@gmail.com and request removal from our mailing list.

Data Protection & Security

12. How does SPEATBC protect my information?
We use reasonable administrative and technical safeguards, including:
  • Secure hosting
  • Limited access to authorized volunteers or administrators
  • Secure third-party platforms for payments
However, no system can guarantee 100% security.
13. Is my information shared with sponsors?
We do not sell or trade personal information.

Information may only be shared:
  • With service providers necessary for operations
  • If legally required
  • With your explicit consent
Sponsors do not receive member or attendee contact lists unless clearly stated and consented to.

Your Rights

14. Can I access the personal information you have about me?
Yes. You may request access to your personal information. We may require identity verification before releasing information.
15. How do I correct inaccurate information?
If your information is incorrect or outdated, email us at speatbc@gmail.com with the corrected details.
16. How long does SPEATBC keep my information?
We retain personal information only as long as necessary for:
  • Program administration
  • Financial recordkeeping
  • Legal compliance
After that, data is securely deleted or anonymized.

International Visitors

17. What if I am visiting from outside Canada?
Your information may be processed in Canada or by service providers located outside Canada. By using our website, you consent to such processing.

Complaints & Concerns

18. What if I have a privacy complaint?
Please contact SPEATBC first at speatbc@gmail.com.

If your concern is unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

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